SELECTED WORK
Strategy is only useful when it creates movement.
Four examples of customer strategy, commercial growth, transformation and proposition development.
COMMERCIAL GROWTH
A national commercial programme built to rebuild Travel Money performance after major market disruption.
£55.2m
Incremental Travel Money transaction value
£500k incremental net trading income
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CUSTOMER STRATEGY
One student strategy replacing separate product campaigns across digital, experiential, CRM and data capture.
11,000
Student Hub visits
4,935 campaign sign-ups and entries
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TRANSFORMATION & LEADERSHIP
Sales Cloud and Marketing Cloud delivered from investment case through MVP, UAT and training to launch.
END-TO-END
Programme delivered from business case to launch
Business Case → MVP → Implementation → Launch
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PRODUCT, PROPOSITION & GTM
Customer thinking, positioning, naming and local launch planning for a new high-street proposition.
CONCEPT → LIVE
Positioning, naming and pilot blueprint developed
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